Help Center
Find answers to common questions and get support
How can we help you today?
Choose a category to find relevant help articles
Getting Started
Upload Your PDF
Drag and drop your bank statement PDF or click to browse files. We support all major banks worldwide.
Automatic Processing
Our AI automatically detects and extracts table data from your statement with 99.8% accuracy.
Review & Adjust
Use our advanced tools to manually adjust extraction areas for perfect results.
Download Excel
Download your perfectly formatted Excel file ready for analysis, accounting, or reporting.
PDF Conversion Questions
What types of PDF bank statements do you support?
We support bank statements from thousands of banks worldwide, including scanned documents, digital statements, and multi-page files. Our system handles various formats and layouts automatically.
ConversionHow long does conversion take?
Most conversions complete in under 30 seconds. Processing time depends on file size and complexity, but we're optimized for speed to get you results quickly.
PerformanceWhat's the maximum file size you support?
We support PDF files up to 10MB. For larger files, consider splitting them into smaller documents or contact us for enterprise solutions.
LimitsCan I convert multiple pages at once?
Yes! Our system automatically processes multi-page PDFs and creates separate Excel sheets or combines data based on the document structure.
Multi-pageAdvanced Extraction Tools
How does the advanced manual extraction work?
Our advanced tool lets you draw rows and columns directly on the PDF to define exact table boundaries. This ensures perfect extraction from complex or non-standard statement formats.
AdvancedWhat if the automatic extraction misses some data?
Use our advanced extraction tool to manually define the table areas. You can also adjust existing extractions and re-process specific sections of your document.
TroubleshootingCan I save my extraction templates?
Yes! Registered users can save extraction templates for recurring statement formats, making future conversions even faster.
TemplatesAccount & Security
Is my financial data secure?
Absolutely. We use bank-level encryption, automatically delete files after processing, and never store your financial data. Your privacy and security are our top priorities.
SecurityDo I need to create an account?
You can use basic conversion features without an account, but creating a free account gives you access to advanced features, document history, and higher conversion limits.
AccountWhat are the conversion limits for free accounts?
Free registered users get 5 pages per day, while anonymous users get 1 page every 24 hours. Professional plans offer unlimited conversions.
LimitsTroubleshooting Common Issues
The conversion failed - what should I do?
First, try using the advanced extraction tool. If that doesn't work, ensure your PDF isn't password-protected and try a different browser. Contact support if issues persist.
ErrorsWhy is the extracted data not accurate?
Some complex statement formats may require manual adjustment. Use the advanced tools to fine-tune the extraction areas. We're constantly improving our AI for better accuracy.
AccuracyI can't download my converted file
Check your browser's download settings and ensure pop-ups aren't blocked. The file should download as a ZIP containing your Excel files. Try a different browser if problems continue.
Download